Frequently Asked Shipping Questions

What are your delivery times?

• Spain: 3–5 business days after dispatch.

• European Union: 5–8 business days after dispatch.

• International orders: Delivery times vary depending on the destination and carrier.

Please note that all orders are processed within 1–2 business days before shipment.

Do I pay shipping costs?

Spain

• €4.99 shipping on orders under €79 | Free shipping on orders over €79.

European Union

• €8.99 shipping on orders under €99| Free shipping on orders over €99.

International Destinations

• Shipping rates are calculated at checkout based on destination and carrier availability.

• Customs duties, import taxes, and local fees may apply and are the responsibility of the customer.

Do you offer tracking?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that tracking updates may take up to 24 hours to appear after the package has been handed over to the carrier.

Are customs duties and taxes included?

For orders within the European Union, no additional customs duties apply.

For destinations outside the European Union, customs duties, import taxes, and local fees may apply and are the responsibility of the customer.

What if I entered the wrong shipping address?

Please contact our customer care team as soon as possible if you need to update your shipping address.Address changes can only be made before your order has been dispatched.Once an order has been shipped, we are unable to modify the delivery address.

What if my order is delayed?

While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to carrier operations, weather conditions, public holidays, or customs procedures.

If your order is taking longer than expected, please check your tracking information first. If you need further assistance, feel free to contact our customer care team.

What if my package is lost or marked as delivered but I have not received it?

We recommend contacting the shipping carrier first using your tracking information. If you still need assistance, please contact our customer care team and we will be happy to help.

How can I contact you?

Email us at: contact@lasublima.com