Privacy policy

1.Who We Are

LaSublima ("we", "us", "our") is operating an online boutique for elevated women's fashion.Based in spain

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or place an order.

We are committed to handling your data responsibly and in compliance with the General Data Protection Regulation (GDPR – Regulation EU 2016/679) and applicable Spanish data protection laws.

2.What Personal Data We Collect

2.1 Data You Provide Directly

When you browse, create an account, or place an order, we may collect:

• Full name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Payment information (processed securely by our payment providers — we do not store card details)

• Order history and preferences

• Communications you send us (email, contact form)

2.2 Data Collected Automatically

When you visit our website, we automatically collect certain technical data:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the site

• Referring URL

• Cookie data (see Section 8)

2.3 Data from Third Parties

If you interact with our social media channels or use third-party login services, we may receive limited profile information in accordance with your privacy settings on those platforms.

3.How We Use Your Data

3.1 Processing and Fulfilling Orders

Legal basis: Performance of a contract (Art. 6(1)(b) GDPR)

We use your personal information to process orders, arrange delivery, provide order updates, and manage returns and refunds.

3.2 Customer Service

Legal basis: Performance of a contract / Legitimate interests (Art. 6(1)(b) and (f) GDPR)

We use your contact information to respond to enquiries and provide customer support.

3.3 Marketing Communications

Legal basis: Consent (Art. 6(1)(a) GDPR)

If you subscribe to our newsletter or marketing communications, we may send you updates about new collections, promotions, and exclusive offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

3.4 Website Analytics & Improvement

Legal basis: Legitimate interests (Art. 6(1)(f) GDPR) / Consent for non-essential cookies

We analyse website usage to improve performance, functionality, and customer experience.

3.5 Legal Compliance

Legal basis: Legal obligation (Art. 6(1)(c) GDPR)

We may retain certain records to comply with tax, accounting, and legal obligations.

3.6 Fraud Prevention & Security

Legal basis: Legitimate interests (Art. 6(1)(f) GDPR)

We may process data to prevent fraud, protect our customers, and secure our website.

4.Who We Share Your Data With

LaSublima does not sell, rent, or trade personal data.

We may share information only with trusted service providers necessary to operate our business.

4.1 E-commerce & Payments

• Shopify Inc. (our ecommerce platform)

• Shopify Payments

• PayPal

• Other approved payment processors

4.2 Delivery & Logistics

• Shipping carriers and logistics partners for order fulfillment and delivery

4.3 Marketing & Analytics

• Email marketing providers

• Analytics providers

• Advertising and social media platforms where applicable

4.4 Legal & Professional Services

• Accounting, tax, and legal advisors where required by law

All service providers process data under appropriate confidentiality and data protection obligations.

5.International Data Transfers

Some service providers may process data outside the European Economic Area (EEA).

Where this occurs, appropriate safeguards are implemented, including:

• Standard Contractual Clauses approved by the European Commission

• Adequacy decisions where applicable

You may contact us for further information regarding these safeguards.

6.How Long We Keep Your Data

We retain personal information only for as long as necessary for the purposes described in this Policy or as required by law.

Examples include:

• Order and transaction records for tax and accounting compliance

• Customer account information while your account remains active

• Marketing information until you unsubscribe or withdraw consent

• Customer service communications for operational purposes

7.Your Rights

If you are located in the European Economic Area (EEA), you have the following rights:

• Right of Access

• Right to Rectification

• Right to Erasure ("Right to be Forgotten")

• Right to Restriction of Processing

• Right to Data Portability

• Right to Object

• Right to Withdraw Consent

To exercise any of these rights, please contact:

contact@lasublima.com

We will respond within the timeframes required by applicable law.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) or the supervisory authority in your country of residence.

8.Cookies

8.1 What Are Cookies?

Cookies are small text files stored on your device when visiting a website.

8.2 Types of Cookies We Use

• Essential Cookies

• Functional Cookies

• Analytics Cookies

• Marketing Cookies

Non-essential cookies are only used where required consent has been obtained.

8.3 Managing Cookies

You may manage cookie preferences through our cookie banner or your browser settings.

Please note that disabling certain cookies may affect website functionality.