Return & Refund Policy
At LASUBLIMA, we want you to love every purchase.
If for any reason you are not completely satisfied, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return:
• Items must be unworn, unwashed, and unused.
• Items must be returned in their original condition.
• All original tags must remain attached.
• Items showing signs of wear, damage, washing, stains, perfume, or alteration cannot be accepted.
• Returns requested after the 14-day withdrawal period will not be accepted.
To request a return, please contact us within 14 days of delivery at:
Return Shipping Costs
Customers are responsible for return shipping costs.
For international returns, LASUBLIMA is not responsible for customs duties, import taxes, or additional charges incurred during the return process.
Exchanges
We are unable to offer exchanges at this time.
For a quicker and more efficient service, we recommend placing a new order and returning the original item for a refund.
Original shipping charges are refundable only to the extent required by applicable consumer protection laws. Return shipping costs remain the responsibility of the customer.
How should I prepare my return?
Please ensure that all returned items are carefully packed and sent back in their original condition, with all tags attached.
You may use the original packaging or any suitable protective packaging to prevent damage during transit.
Items must be returned unworn, unwashed, and in a resalable condition.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
• Your order number
• Photos of the item
• A description of the issue
Our team will review your request and provide an appropriate solution as quickly as possible.
Refunds
Once your return has been received and inspected, any approved refund will be issued to the original payment method.
Refunds are processed within 10 -14 business days after the returned item has been received and approved.
Please allow additional time for the refund to appear in your account, depending on your payment provider.